Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How should I store my caramels to keep them fresh?
Our caramels are best kept in a cool, dry place away from direct sunlight. While they don't require refrigeration, you can chill them to extend shelf life or for a firmer texture.
Do your products contain allergens like nuts or dairy?
All of our caramels contain dairy (butter and cream). While many of our flavors are nut-free, all products are processed in a facility that also handles peanuts and tree nuts.
How long will it take for my order to arrive?
We typically process orders within 1-2 business days. Shipping usually takes 3-5 business days depending on your location. We use insulated packaging during summer months to prevent melting.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 48 hours for a replacement or refund.
Are your caramels gluten-free?
Most of our signature caramels are made with gluten-free ingredients. However, certain seasonal flavors featuring cookie crumbles or pretzels may contain gluten. Please check the specific ingredient list on each product page.
Do you offer bulk discounts for corporate gifting or weddings?
Yes! We offer tiered pricing for large orders and custom packaging options for special events. Please reach out to our concierge team through the contact page for a custom quote.