Returns & Exchanges

At Caramels, we take pride in the quality of our handcrafted treats; if your order arrives damaged or incorrect, we offer a full refund or replacement within 14 days of delivery. Due to the perishable nature of our confectionery products, we cannot accept returns for items that have been opened or are no longer in their original packaging.

Return Process

• 1.
  Contact Support

  Send an email to our team within 14 days of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and its packaging, especially if the items were damaged during transit or are incorrect.

• 3.
  Receive Authorization

  Our team will review your request within 48 hours and provide a return authorization code or confirm your eligibility for a direct refund.

• 4.
  Refund Processing

  Once your claim is approved, we will process a refund to your original payment method or ship out a fresh replacement immediately.